FAQ
Frequently asked questions
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General questions
How do I book — do I need an app?
No app and no account. Tap "Book now" on any page, pick the service, and leave your mobile number — our dispatcher calls back within minutes to confirm the slot and the final price before the crew sets off. If WhatsApp is easier for you, the message button sits right beside it on every page.
Can I book same-day cleaning?
Usually, yes. Same-day slots are available across most Riyadh districts depending on crew schedules — request in the morning and a crew can often reach you the same evening. For a guaranteed slot, book a day ahead.
How can I pay?
Bank transfer, or cash once the job is finished. If you would rather transfer in advance, the dispatcher sends you the bank details over WhatsApp.
Are there any extra or hidden fees?
No. The price shown on the site is the final price, and there is no travel surcharge anywhere inside Riyadh. If a job turns out to need more time than estimated, the dispatcher tells you the difference and gets your approval before the crew starts.
Do you bring your own supplies?
Yes for every service and package except “4-hour visit” and “Monthly plan — no equipment”, which are labour only — the cleaner works with your supplies and your equipment, which is why it costs less. Everywhere else the crew arrives with everything needed, and if you would rather we use your own products, tell us when booking.
Can I request a female crew?
Yes. We have both female and male crews — state your preference when booking and we honour it, out of respect for household privacy.
What if I am not happy with the result?
Tell us within 24 hours of the visit and point out what fell short — we come back and re-clean it at no extra cost.
How do I cancel or reschedule?
Message the dispatcher on WhatsApp. Cancelling or moving a booking more than 4 hours ahead is completely free; after that a small fee may apply, since the crew has already been assigned to you.
Is your staff legally employed and insured?
Yes. Every crew member is legally employed with verified identity documents and safety training, and we carry insurance covering accidental damage during a job.
Do you work Fridays and holidays?
Saturday to Thursday, 8am to 9pm, and Friday from 2pm after prayers. Hours shift during Ramadan and Eid — ask the dispatcher for that period’s schedule.
Deep cleaningDetails
Do I need to prepare anything?
No. The crew brings every product and tool. We only ask that anything you want cleaned inside — cabinets, for example — is emptied, and that water and power are available.
How often should I deep clean?
Twice a year suits most homes, three times if you have children or pets, or live somewhere especially dusty.
Are the products child-safe?
Yes. We use licensed products that are safe once dry, and you can request low-odour alternatives when booking.
Hourly cleaningDetails
How many hours do I need?
A 2-hour visit suits a studio, a small apartment, or a fast pre-guest tidy. A 4-hour visit fits a 2–3 bedroom apartment including kitchen and bathrooms, and is the most-booked weekly option. Homes of 4–5 rooms with 3–4 bathrooms fit the two-cleaner package: a pair finishes in 4 to 5 hours instead of the full day one cleaner would need. The dispatcher helps you estimate on the call.
Can I request the same cleaner each time?
Yes, and we recommend it for recurring visits. Tell the dispatcher the name when booking and we assign her subject to availability.
Is there a discount for a monthly plan?
Yes. The monthly plan is four visits of four hours each, and it comes two ways: SAR 549 a month labour only — less than booking the four visits separately, with the supplies and equipment coming from you — or SAR 749 a month with us bringing the equipment to every visit. Need more visits, or longer ones? Ask the dispatcher and we will put a plan together.
Do you send only female cleaners?
We have both female and male crews. State your preference when booking and we honour it, out of respect for household privacy.
Move-in / move-out cleaningDetails
Do you clean after renovation work?
Yes, it is one of our most common jobs. Tell us the scale and type of work when booking so we assign the right crew and equipment.
Can you clean with furniture still in place?
We can, but the result is better when the place is empty. Let us know in advance, as duration and price may differ.
AC cleaningDetails
Do you repair AC units too?
Right now we clean and sanitise only. If the technician spots a fault he will tell you at no charge, but repairs are outside the service.
When is the best time to clean an AC?
Right before summer. The unit has been idle and dust has settled, so cleaning it then restores efficiency ahead of heavy use.
Ready for a spotless home?
Request on the site in seconds and our dispatcher calls back within 15 minutes during working hours — or message us on WhatsApp.