FAQ
Frequently asked questions
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General questions
How do I book — do I need an app?
No app and no account. Tap the WhatsApp button on any page and the chat opens with a message already written, including the service and city — just add your district and preferred time, then send. Our dispatcher confirms the slot and the final price before the crew sets off.
How can I pay?
Mada, Apple Pay, STC Pay, bank transfer, or cash when the job is finished. If you prefer to pay in advance, the dispatcher sends a payment link over WhatsApp.
Do prices include VAT?
Yes. Every price on the site includes 15% VAT, and there is no travel surcharge inside the cities we serve. What you see is what you pay.
Do you bring your own supplies?
Yes, the crew arrives with everything needed. If you would rather we use your own products, tell us when booking — that is fine.
Can I request a female crew?
Yes. We have both female and male crews — state your preference when booking and we honour it, out of respect for household privacy.
What if I am not happy with the result?
Tell us within 24 hours of the visit and point out what fell short — we come back and re-clean it at no extra cost.
How do I cancel or reschedule?
Message the dispatcher on WhatsApp. Cancelling or moving a booking more than 4 hours ahead is completely free; after that a small fee may apply, since the crew has already been assigned to you.
Is your staff legally employed and insured?
Yes. Every crew member is legally employed with verified identity documents and safety training, and we carry insurance covering accidental damage during a job.
Do you work Fridays and holidays?
Saturday to Thursday, 8am to 9pm, and Friday from 2pm after prayers. Hours shift during Ramadan and Eid — ask the dispatcher for that period’s schedule.
Deep cleaningDetails
Do I need to prepare anything?
No. The crew brings every product and tool. We only ask that anything you want cleaned inside — cabinets, for example — is emptied, and that water and power are available.
How often should I deep clean?
Twice a year suits most homes, three times if you have children or pets, or live somewhere especially dusty.
Are the products child-safe?
Yes. We use licensed products that are safe once dry, and you can request low-odour alternatives when booking.
Hourly cleaningDetails
Can I request the same cleaner each time?
Yes, and we recommend it for recurring visits. Tell the dispatcher the name when booking and we assign her subject to availability.
Is there a discount for a monthly plan?
Yes. Four or more visits a month gets a reduced rate — ask the dispatcher on WhatsApp for the current subscription rate.
Do you send only female cleaners?
We have both female and male crews. State your preference when booking and we honour it, out of respect for household privacy.
Move-in / move-out cleaningDetails
Do you clean after renovation work?
Yes, it is one of our most common jobs. Tell us the scale and type of work when booking so we assign the right crew and equipment.
Can you clean with furniture still in place?
We can, but the result is better when the place is empty. Let us know in advance, as duration and price may differ.
Sofa & carpet cleaningDetails
How long until the sofa is dry?
Four to six hours in a well-ventilated, air-conditioned room. We suggest running the AC or a fan after the crew finishes.
Will every stain come out?
Most do. Very old stains, or ones previously treated with the wrong product, may fade rather than disappear — the technician tells you what to expect before starting.
AC cleaningDetails
Do you repair AC units too?
Right now we clean and sanitise only. If the technician spots a fault he will tell you at no charge, but repairs are outside the service.
When is the best time to clean an AC?
Right before summer. The unit has been idle and dust has settled, so cleaning it then restores efficiency ahead of heavy use.
Water tank cleaningDetails
Can we use the water straight away?
Yes, once the final rinse and refill are done. The products are approved for drinking water and leave no residue after rinsing.
How often should a tank be cleaned?
Every six months as a rule, or every three if you notice a change in the taste, colour, or smell of the water.
Ready for a spotless home?
Send one WhatsApp message — our dispatcher replies within 15 minutes during working hours.